Category:Customer Help
Freelock does not provide FTP access to our servers, because it's very difficult to secure, and there are better protocols for most services.
We provide WebDAV access to our clients who need to be able to access files on a server, including our hosted backup service. This page lists how to connect via WebDAV.
To use these instructions, you need three things: The URL to access, and whether it's encrypted (https) or not (http).
When browsing the files on your site, you may also experience folders not opening. If you right click on a folder, and choose "explore" you will be prompted for your user name and password again, just click "cancel" and you should be able to view and update the folder. Same kind of issue with files, you must right click to do most actions, double click does not seem to work.
Changing this registry key seems to help. Use the file below if you know what to do with a .reg file:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters]
"BasicAuthLevel"=dword:00000002
Mac OS X
The Finder has built-in support for WebDAV. Go to the Finder.
For example, a URL might look like this: "webdavs://baker.freelock.com/mydomain.com" instead of "https://baker.freelock.com/mydomain.com". Gnome
To configure this in Gnome (tested on Ubuntu): Click on Places on the upper left side of your screen