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Expressing a complicated idea in simple, clear language, is not something everybody can do. The writers of Freelock, LLC are talented in finding what's important in a document, and building documentation to meet your needs.

We take the approach that no matter how complex your problem is, it can be broken down into manageable tasks for your users. Instead of providing a laundry list of features of your product, we start by assessing what your users need to do with it, and where they need help.

We are skilled at managing huge documents and making them useful. We have completely reorganized 150-page documents in a matter of days, adding tutorials to what was previously a disorganized mess. We have identified coherent ideas to thread a 400-page strategy into an orderly plan.

When it comes to large documents, we manage them, rather than just edit them. We build the framework, put your existing text into new places, and then are able to focus on the weak parts of the document.

Audiences, Industries, and Clients

Freelock, LLC got its start as a technical writing contract business. We have written documentation for a wide variety of audiences, industries, and clients.

Our writers have written for programmers, fishermen, carpenters, managers, system administrators, travelers, kayakers, and the general public.

Our writers have worked extensively in the software industry, but are also experienced in the following industries:

  • Telecommunications
  • Scientific Research
  • Consumer Electronics
  • Chemical distribution
  • Outdoor Retail & Manufacturing
  • Manufacturing
  • State Government
  • Travel & Hospitality
  • Restaurant

See the Satisfied Customers page for a list of customers.

Projects

See the links in the table of contents under Technical Writing for writing samples.

  • Hardware manual for a carpenter's tool
  • Documentation plans
  • Project scope documents
  • Proposals/RFPs
  • File component descriptions
  • XML format proposal, including DTD
  • Online help for an authoring tool
  • Production tool references
  • Localization checklist
  • Detailed script documentation
  • Over 60 troubleshooters for Microsoft products (Sample troubleshooter)
  • Whitepapers for telecommunications management network (TMN) software
  • Interface documentation for a C++ based application
  • An Application Developers guide for developers using a proprietary e-commerce platform
  • 150-page API developers guide for changes to the underlying XML schema
  • 150-page API developers guide for a new set of schemas
 
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