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Information Technology in Business: The big picture (FI 3/08) PDF Print E-mail
Monday, 31 March 2008

Computers and information systems are essential parts of every business today. Like accounting and legal, every business needs to invest in technology to compete. Technology is both a cost of doing business, and an opportunity to do more business. Most people I talk with recognize the necessity of having a computer, an email address, and a web site, but still look at the upfront cost more than other issues.

After spending some time working with dozens of businesses, I think it's time to take a step back and look at the big picture of technology in business. Let's take a reporter's view of the topic, and ask the basic questions: who, what, where, why, when, and how much?

Read more...
 
All about our customers (FI 1/08) PDF Print E-mail
Friday, 25 January 2008

It's been far too long since our last newsletter. There's a lot more stories to tell, but today I'm going to talk about some of the reasons I haven't written in so long: our customers.


Open Source Consulting: Helping people get the most out of Free Software

Web sites are the most visible thing we do, so I'd like to highlight a few of the ones our customers have launched in the past few months. Our newest core offering is an e-commerce system called ZenCart, and we've had two of them launch in the last month.

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When all else fails, restore your backup (FI 6/07) PDF Print E-mail
Saturday, 09 June 2007

Quick quiz:

  1. Your computer has been infected with a virus, and it deleted everything on the server. What would you do?

    1. Send the server hard drive to a data forensic/analysis firm to see if they can recover your project data.

    2. Recreate all your marketing material from scratch, scanning your logo and everything else.

    3. File a law suit against Microsoft, Symantec, and Dell for letting this happen.

    4. Call your friendly computer technician who disinfects your computers and then restores your previously backed up data from the Internet.

Read more...
 
Spam, spam, and Dspam (FI 12/06) PDF Print E-mail
Thursday, 28 December 2006
We were in Sheridan, Wyoming, half way across the country to Jill's grandmother's house. I logged into my email to find something I hadn't seen in a long time: more spam than real messages. There were a couple dozen spams in my Inbox, and only half a dozen real messages. What happened to my spam filter?

I originally thought it was just a new type of spam not yet recognized by the filter. But then I looked closer and realized that the little signature my spam filter adds to each message was missing-these messages had not even been checked. No wonder they were getting through in such large quantities!

It's only when the tools fail that you come to recognize how valuable they are. In the 5 hours the server spam filter was out, I received more than 50 spams, and many of my customers also noticed immediately. The cause of the outage was a power flicker in the nasty weather Seattle was getting that weekend, which made that server shut down. Fortunately, we had this contingency (and many others) covered for our vacation, and were able to get everything back up and running.

Read more...
 
Free Software of the Month: Workrave (FI 11/06) PDF Print E-mail
Friday, 03 November 2006

Hi,

Lots of news this month, so we're keeping the feature short. We're starting a new feature called "Free Software of the Month." Each month, we plan to highlight a free software package. There are some amazing software titles out there that do cool things for your business, your home, and your communities. Some of these run on a server, which we can host. Others are complete operating systems or packages you can use to replace expensive commercial software packages. We're starting out with a simple one you can install no matter what type of computer you use.

Free Software of the Month: Workrave

How much time do you spend in front of a computer every day? The answer for many of us is too much. If you work in an office environment, chances are you spend many hours a day in front of a computer, and are at risk for repetitive stress injuries such as tendinitis or carpal tunnel syndrome.

While no software can reduce your workload, taking frequent breaks and doing exercises to keep your muscles loose can help prevent injury.

Enter the most annoying software in my arsenal: Workrave.

Read more...
 
Rules of business I learned from sailing: FI 07/06 PDF Print E-mail
Monday, 31 July 2006

We use sports metaphors for all areas of life, and business is no exception. Our favorite sports metaphors often come from baseball or football: we hit home runs, strike out, and get sacked. But no sport compares to running a business like sailboat racing.

Sailboat racing depends on many skills and factors that don't exist in other sports. In sailboat racing, you usually have more than one opponent, and teamwork is critically important. Not only does racing involve situational tactics, you also need to have a longer term strategy for the race, and this strategy may change over the course of a race series. In addition to how well you race your boat, sometimes environmental factors such as a wind shift or unexpected current can completely change the game. And while even the slowest boats may occasionally win a race with a lucky break, you have to be consistent in all these areas to come out of a regatta or race series on top.

I know of no other sport that provides a similar breadth of factors contributing to success. And the more you drill into these factors, the more parallels you see with running a business. Let's take a look at a few of these key areas.

Read more...
 
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