• Ascentium Corp. has hired Freelock, LLC to do a variety of writing and content organization for several Microsoft projects.

Here are some frequently asked questions about what I do.

What is an expert system?

Whatis.com defines an expert system as follows:

"An expert system is a computer program that simulates the judgment and behavior of a human or an organization that has expert knowledge and experience in a particular field. Typically, such a system contains a knowledge base containing accumulated experience and a set of rules for applying the knowledge base to each particular situation that is described to the program. Sophisticated expert systems can be enhanced with additions to the knowledge base or to the set of rules."

"Among the best-known expert systems have been those that play chess and that assist in medical diagnosis."

• Wildseed hired us to write and edit a user guide and quick start guide for their innovative SmartSkin™ phones.

After being an active Knowledge Engineer for 2 years modeling troubleshooters for various Microsoft products, I wrote a 70-page tutorial to train new knowledge engineers. On a later freelance project, I converted the Word document to a compiled online help format.